2011 - Present
Responsible for the user experience of global navigation, product search and browse, cart/checkout, sign in, registration, and account on Walgreens.com. Also responsible for the UX of the site store employees use to order products from the online inventory for customers. Managed three user experience architects attached to discrete development teams and did significant hands-on design work myself. I also managed relationships with product owners, project managers, creative leads, researchers, and a variety of other disciplines. Key contributor to planning and execution of customer research and testing. Additionally, I led or participated in practice development and process improvement initiatives outside the workstream, such as the creation of a live CSS style guide/pattern library.
Key contributions: Workflow, resourcing, process improvement, practice development, design standards, user research, individual performance management.
Key accomplishments: Adaptive/responsive site redesign, live style guide, omnichannel retail research and design.