User Experience Manager
Online Media | Greater Chicago Area, US
User experience design manager tirelessly devoted to helping institutions that rely on customers discover and prioritize the needs and goals of those customers above all else. I believe that people produce their best when they identify with the problem and own the solution, and that the solutions to new problems are new ideas, which I can't stop myself from having. I draw on fifteen years of very diverse experience in commercial design, first in creative and then the UX discipline.
Specialties: Understanding problems, framing and reframing issues, critical thinking, explaining things clearly, the value, planning, and analysis of user research, user-centered design and creative design principles, original ideas, user experience architecture/IA/IXD, intersection of UX with the creative process, intersection of UX with the development process, mentoring.